We ship worldwide. We offer a standard service or tracked. Items are dispatched from our office in Scotland, UK
Delivery:
For current completion times, please check item description
Due to a high volume of orders and frequent busy times, please allow 4 weeks for completion of made to order items. If you need an exact date please contact us before ordering .Completed orders or ready to ship items will be shipped within 1-3 working days***
***shipping is within 14 days during the Coronavirus pandemic
- Please bear in mind for USA, Canada and international orders that shipping time can be between 7-21 days. There may be a delay at customs, which we cannot accept responsibility for** Customs delays may be SIGNIFICANTLY longer during the coronavirus pandemic, which again, we cannot be held accountable for.
- We ship via an online service by Royal Mail always obtain an official certificate of posting, stamped individually at drop off,which we will happily send you a copy of. Regrettably unless tracked shipping has been purchased, we can’t accept responsibility for missing or lost items. Unless tracking has been purchased NO replacement item will be offered.
- Your order will ship to the mailing address shown in your Paypal so PLEASE make sure it is up to date and accurate.
Any problems or questions, we will be happy to help. Email us at [email protected]
Return policy:
- We do not accept cancellations on custom or made to order items.
- Due to the handmade nature of our items we do NOT offer any Refunds or Exchanges.
However if you receive your order and have a problem with it please contact us immediately after receiving it. We take enormous pride in our products and will do our absolute best to help with your situation.
Mainland UK delivery:
Small item £2.00
Multiple small item : £4.20
Standard boxed parcel £4.20
UK signed for : £5.80
Europe
Small item £4.00
Standard boxed parcel £6.80
International
Small item : £4.20
Standard parcel £9.50
Please Unfortunately due to a postal price rise by Royal Mail for America, Australia & other international countries, we have had to increase our shipping rates.
Please check rates at checkout for international tracked
Privacy policy:
Due to the GDPR (General Data Protection Regulations) coming in to force on 25th May 2018, our privacy policy is changing. By agreeing to the terms & conditions you are agreeing to me holding information about you (name, address & email address)
All information is kept securely and I am the only person that views this information. I NEVER share your data with any third parties.
If at any time you want me to delete your information, please let me know as this is your right. You can opt out by emailing me at [email protected]
